Taking care of our homes
Clarion Response is the country's largest in-house repairs provider.
We deal with everything from plumbing and carpentry to plastering, and electrical work. Our focus is on delivering the best service for our residents and playing our part to provide good quality, affordable, and sustainable housing.
Clarion Response:
- Serves over 100,000 homes 24/7
- Has a team of 800 people
- Completes an average of 1,200 repairs every working day
- Makes 300,000+ visits to our residents every year
Repairs and maintenance for our residents
Clarion Response’s skilled and experienced tradespeople work to ensure our residents’ homes are safe, comfortable and secure.
We work around the clock to help residents with problems that need fixing. Clarion Response deals with emergencies within 24 hours and routine repairs with in 28 days. It also deals with high priority leaks, condensation, damp and mould issues within 7 days.
Our residents are able to book repairs visits in a variety of ways, including online booking. An ‘On My Way’ app enables residents to track the progress of the repair team sent to their home.
We also provide videos showing residents how to do simple jobs in the home. And share tips on things such as tackling mould.
Discover how we help our residents with repairs and maintenance.
Clarion Response in 2023-24
90.3%
of residents happy with the work
Sustainable building maintenance
The importance we place on repairing and maintaining our homes is part of a wider drive to deliver for our residents and create sustainable homes and communities. We’re embedding sustainability across our operations, and Clarion Response is no exception.
Following a successful trial of electric vans in 2020-21, we have expanded our alternative fuel fleet. Clarion Response and estate services teams currently use a total of 55 alternative fuel vehicles, 29 of which are full electric (EV) and 26 that are plug-in hybrid (PHEV).
We’re focused on maintenance, to try to reduce the time and resources spent on reactive repairs. This is part of our commitment to value for money and customer satisfaction.
Jobs at Clarion Response
We’ve got job opportunities for plumbers, carpenters, plasterers, roofers, electricians and other trades looking to further their careers in social housing.
