Our Making a Difference report highlights our progress in creating sustainable and thriving communities. Over the past year, we’ve strengthened our commitment to becoming a net zero carbon organisation by 2050.
Our Clarion 2050 Strategy outlines our plan to upgrade all our homes to be more sustainable, comfortable, and energy efficient. Complementing this, our Nature Recovery Strategy focuses on enhancing green spaces and biodiversity, improving community wellbeing, and building climate resilience.
We’ve advanced our approach to sustainable development through innovative projects like our development in Hertfordshire where we are trialling two different approaches to meeting the government’s proposed 2025 Future Homes Standard. We’re also part of the "Zero Bills" partnership with the Hill Group and Octopus Energy, creating homes that produce more energy than they consume. These projects are part of our broader Climate Transition Plan, which sets the roadmap for our journey to net zero. Alongside this, we’ve introduced frameworks like the Sustainable Housing Finance Framework and Fuel Poverty Strategy to address key challenges and guide our long-term sustainability efforts.
Beyond environmental sustainability, we continue to invest in social value through Clarion Futures. This year, we’ve funded projects that promote green spaces, biodiversity, and community cohesion, while also expanding support for residents facing the cost-of-living crisis. Initiatives like Warm Spaces and pilot programs for energy efficiency have made a tangible impact, helping those most in need.
Listening to our residents remains at the heart of what we do. We’ve refreshed our resident engagement approach and established a new Customer Committee to ensure resident feedback directly influences our policies and services. Looking ahead, we remain committed to tackling challenges, adapting to changing conditions, and leading the way in sustainability and social value. Together, we will continue to make a meaningful difference in the lives of our residents and the communities we serve.
Clare Miller, Group Chief Executive
Making a difference
Reflecting on Clarion Housing Group's performance in 2023/24
Recovering nature
Energy and carbon
We need to move towards renewable energy as fast as possible, and in doing so reduce our carbon emissions to net zero
Renewables and materials
We need to use less and reuse more within a circular economy
Biodiversity and nature
We need to implement biodiversity strategies to enhance and protect our natural environment
Restoring social equality
Social value
We need to eliminate fuel poverty and deliver positive social impact through everything we do.
Wellbeing and placemaking
We need to build and manage places that improve the physical and mental health of our residents
Climate resilience
We need to ensure our developments and communities are protected from the future risks of climate change
Rethinking business
Disclosure and sustainable finance
We need to openly compare ourselves to other businesses and ensure we lead the way in transparent and honest communication of achievements and challenges
Equity, Diversity and Inclusion
We need to celebrate the richness of our diversity and reflect the communities we serve
Ethics and procurement
We need to uphold the highest standards across every aspect of the business
“Our focus is on making a difference and being a force for good for both people and planet.”
Sustainability at Clarion
Clarion Housing Group is embedding sustainability across our operations, and we’re committed to becoming a zero carbon organisation by 2050.
Annual Report and Accounts 2023/24
Find out about our financial performance and how we have invested in homes and supported our residents.