“From the global pandemic to the disruption of a major cyber-attack, our sense of purpose has never faltered. The true test of these challenges has been what we can learn, and I can honestly say Clarion is a better organisation for every challenge it has faced.”
David Avery, Group Chair
Annual Report and Accounts 2023/24Our year in numbers
£993m
turnover
£237m
operating surplus
£418m
spent on maintaining and improving existing homes
Making a difference to our customers
In 2023/24, our charitable foundation, Clarion Futures, worked with more than 6,000 households to help them manage their money.
We provided more than 3,600 special grants to residents in hardship to help cover the cost of energy and food bills, and we also helped almost 8,000 people into jobs, training, or self-employment during the year.
Making a difference to our homes and communities
Our 700-strong in-house repairs team, Clarion Response, looks after our homes across the country, and during the year the productivity of our repairs operatives rose significantly - from 2.5 completed repair jobs a day
in June 2023 to 3.3 in March 2024.
Building for the future
Our delivery of new homes represents a strong performance at over 1,500 new homes built – the majority of which were for affordable tenures – with sustainability at the forefront.
Making a difference to our people
Our people are our most valuable asset, and we care and invest in them. Not just in terms of remuneration, but also in recognising their commitment, supporting their progress in an inclusive working culture where they can be their best - and true - selves.
Making a difference to our business
The Regulator of Social Housing gave us its highest possible rating of G1 for our governance once again in 2023/24 and rated us V2 for financial viability - assessing us as having the financial capacity to deal with a
reasonable range of risks.
Download our 2023-24 Annual Report and Accounts
A year of investing in our existing homes, our residents and our communities.
Download the report