Michelle Reynolds, Chief Customer Officer

Group Executive Team 

Clarion Housing Group’s executive team sets and implements our strategy to provide good quality, affordable homes and sustainable communities. 

Delivering results

Our Group Executive Team handles our day-to-day management, under the direction of the Clarion Housing Group Board. It also ensures we have the resources to achieve our goals. 

Group Chief Executive Clare Miller leads the team – which has equal representation of men and women. Rob Lane, Chief Property Officer, has lead responsibility for our homes. Michelle Reynolds, Chief Customer Officer, has lead responsibility for our customers.  

We measure our performance against budgets, value for money and other quality indicators. The Regulator of Social Housing has given us ratings of G1/V2 for governance and financial viability. This reflects the strength of our management and leadership.   

Clare Miller, CEO of Clarion Housing Group

“Clarion is not about making profits or holding onto money, we exist to invest in communities and provide affordable housing.” 

Clare Miller, Group Chief Executive 

Clare has been our Group Chief Executive since 2018. She is a chartered accountant with almost 30 years’ experience in the housing sector. Clare joined the Housing Corporation in 1992 as a financial regulator. Over the next 18 years, she progressed to become its Director of Regulation.

She then became an Executive Director at the Tenant Services Authority, with responsibility for housing association regulation. In 2010, Clare joined Affinity Sutton as Group Director of Governance and Compliance. She took up the same role at Clarion in 2016, before taking on her current role two years later.

“Being a financially strong organisation underpins everything we do. It means we’re resilient and can continue to fulfil our purpose, as well as progress and deliver on our ambitions.”

About Mark

As well as being Chief Financial Officer, Mark is Chair of our investment committee.  

He’s a chartered accountant and previous roles include:

Chief Financial Officer, Sovereign Housing Association
Director of Finance & Infrastructure, Staffordshire University
Finance Director, Birmingham International Airport

"In order to build communities and places that thrive, housing associations should embrace the opportunity of becoming a master developer. As a master developer, we can shape places that work for our residents, and communities that succeed over the long term."

About Richard

Richard leads our development business and is responsible for the group’s sustainability strategy.

He joined Clarion in February 2019 from Lendlease where he was head of residential, delivering over a thousand new homes each year. He also played a key role in the delivery of the London 2012 Athletes’ Village while at Lendlease. He has more than 25 years of experience in the property sector having previously worked at companies including Mace and Taylor Wimpey.

“The Certified Sustainable Housing Label highlights our sustainability credentials and attracts investors who want to make a bigger impact above and beyond the bottom line.”

About Rob

Rob leads the Property Directorate and has responsibility for repairs, maintenance, property services, investment and long term asset strategy for our 125,000 homes. He led the creation of Clarion’s 2050 Asset Strategy which involves a major programme of investment to sustainably upgrade its properties, based on a set of housing targets it has developed. Rob also has responsibility for Grange (our property management subsidiary), our commercial & investment properties and House Exchange.

Rob is a qualified accountant, with a career that has included senior finance roles in major commercial organisations such as the Domino’s Pizza Group and Network Rail Property.

“I want Clarion to be known for the quality of our offer to residents and for creating desirable communities across the country.” 

About Michelle 

Michelle’s responsibilities include:

delivering a consistently good quality, comprehensive service for all Clarion customers
ensuring that customers remain at the heart of our business
improving the customer experience
representing the voice of our customers.

She is also Executive lead for Clarion Futures, Clarion’s charitable foundation.

Michelle has more than 30 years’ experience in the housing sector. Her past roles include:

Chief Operating Officer, Clarion Housing Group
Group Director for Commercial Services, Clarion Housing Group
Executive Director and Director-level roles at Affinity Sutton and Ridgehill Housing Association
Senior roles at William Sutton Housing Association
Chief Executive of Aashyana, an Asian-led housing association in the South West.

Han was appointed Chief Technology Officer in June 2023. Han began his career at Deloitte and he most recently was the Chief Technology Officer at VetCT. Prior to this, he held positions at PwC, UBS, and AJW Group.

Han has a proven track record of implementing innovative technology strategies to drive business growth and operational efficiency, leveraging emerging technologies, such as artificial intelligence and big data, to deliver superior customer experiences and improve business outcomes. In addition, Han has expertise in enterprise architecture, cloud computing, data analytics, and software engineering.

“We are a responsible organisation and my teams are committed to making sure we uphold the highest standards - for our residents, our staff and our partners.”

About Catrin

Catrin has responsibility for corporate services ranging from HR and health and safety to internal audits and governance. 

She originally joined Affinity Sutton as director of customer services having held a number of senior customer service roles in various sectors. After the formation of Clarion, she was appointed director of business transition before progressing to her current role.  

“It’s really important for me that we use our scale and expertise to help improve lives and lead our sector to achieve positive impacts.”

About Catherine

Catherine leads our work to influence government policy and create positive change in the housing sector.  Prior to joining Clarion in February 2020, Catherine held senior marketing and communications roles in real estate and retail. Her skills in placemaking and destination marketing were honed at Land Securities, where she led the communications team for Victoria SW1, including Nova, the highly successful mixed-use complex. She has also worked on major European and Middle Eastern real estate projects. 

“Sound governance is fundamental for the success and longevity of our organisation – which is why I am so passionate about it.”

About Louise

A Fellow of the Chartered Governance Institute of the UK, Louise has over 25 years of experience in the housing sector. She is Group Governance and Corporate Compliance Director, overseeing Governance & Compliance, Land & Deeds, Legal and Data Protection Teams. She also supports the non-executives who serve on our boards and committees.

Louise joined Affinity Sutton in 2012 as Head of Governance, then became Director of Governance for Clarion and in 2018 became Clarion’s Company Secretary.

Before joining Affinity Sutton, Louise worked for the Tenants Services Authority and the Housing Corporation in various roles including Regulatory Assurance Manager, Head of Governance Policy, Head of Registry & Consents and Lead Regulator.

Download our 2023-24 Annual Report and Accounts

A year of investing in our existing homes, our residents and our communities.

Download the report

Group Executive Team

Delivering results

Clare Miller, Group Chief Executive

Mark Hattersley, Chief Finance Officer

Richard Cook, Chief Development Officer

Rob Lane, Chief Property Officer

Michelle Reynolds, Chief Customer Officer

Han-Ley Tang, Chief Information Officer

Catrin Jones, Chief People Officer

Catherine Thomas, Chief Corporate Affairs Officer

Louise Hyde, Group Director of Governance and Corporate Compliance

Download our 2023-24 Annual Report and Accounts

Find out more

Group Executive Team 