Covid - 19 update

The priority for Clarion Housing Group during the coronavirus outbreak is to do everything we can to keep our residents and staff safe.

If you are a Clarion resident, please read our latest update and guidance to you.

Below is a summary of the steps we are taking as a responsible organisation.

If you are an external party, please contact

Completing critical repairs

We have now moved to an emergency and urgent only repairs service, which means our focus will be on completing the most serious repairs.

A full list of emergency and urgent jobs is available on our resident website.

Where we carry out repairs, all our operatives will be issued with the appropriate Personal Protective Equipment (PPE).

We are keeping our repairs service under review and plan to be able to offer more routine repairs in the near future, if things continue to improve.

Supporting our staff

We have significantly increased our remote working capacity and are supporting our staff to work from home unless there is a critical reason why they cannot.

Senior leaders are sending regular updates to colleagues on how our organisation is responding to the coronavirus situation.

As a responsible employer we have committed to continue to pay all colleagues who are self-isolating, or unwell with this virus.

Supporting our residents

We are asking all of our residents to follow government advice to mitigate the spread of the disease.

Our LiveSmart schemes provide housing for the over 55s. LiveSmart schemes do not provide nursing or care services, but we are identifying vulnerable residents and doing all we can to provide extra support. Every LiveSmart resident has an alarm in their home which is monitored 24/7 and we’re increasing our phone contact with people to stay in contact and aid their wellbeing.

Clarion Futures, our charitable foundation continues to provide our key services. We are talking to a number of partners about how our services can adapt and flex to best support people and communities in this difficult time.

Many of our residents are concerned about the financial impact and their ability to pay their rent. We are signposting them to the financial support available and offering as much help as we can in managing their payments. We are also providing advice to people who contact us with specific questions.

Maintaining our financial security

It is too early to project the full financial impact of this crisis, but our fundamentals are sound and we have a strong liquidity position. We are well-placed to manage this unprecedented event.

We anticipate the biggest short-term impact on the finances of the group will result from significant reduction in sales volumes, for both our shared ownership and private sale homes. In parallel our forward development spend will slow, as activity on sites stops or is significantly scaled back.

Rent arrears are also projected to increase. We will continue to collect rent and are providing support to residents in the greatest need of help through our welfare benefits team and Clarion Futures.