Covid - 19 update

The priority for Clarion Housing Group during the coronavirus outbreak is to do everything we can to keep our residents and staff safe.

If you are a Clarion resident, please read our latest update and guidance to you.

Below is a summary of the steps we are taking as a responsible organisation.

If you are an external party, please contact

Completing critical repairs

We have now moved to a critical repairs service and will focus on completing the jobs necessary to protect our residents and keep their homes safe and secure.

A full list of critical jobs is available on our residents website.

Where we carry out critical repairs, our operatives will be issued with FFP3 masks.

All non-critical repairs will now be paused, until the restrictions on movement due to the Covid-19 crisis have eased.

Supporting our staff

We have significantly increased our remote working capacity and are supporting our staff to work from home unless there is a critical reason why they cannot.

Senior leaders are sending regular updates to colleagues on how our organisation is responding to the coronavirus situation.

As a responsible employer we have committed to continue to pay all colleagues who are self isolating, or unwell with this virus.

Supporting our residents

We are asking all of our residents to follow government advice to mitigate the spread of the disease.

Our LiveSmart schemes provide housing for the over 55s. LiveSmart schemes do not provide nursing or care services, but we are identifying vulnerable residents and doing all we can to provide extra support. Every LiveSmart resident has an alarm in their home which is monitored 24/7 and we’re increasing our phone contact with people to stay in contact and aid their wellbeing.

Clarion Futures, our charitable foundation continues to provide our key services. We are talking to a number of partners about how our services can adapt and flex to best support people and communities in this difficult time.

Many of our residents are concerned about the financial impact and their ability to pay their rent. We are signposting them to the financial support available and offering as much help as we can in managing their payments. We are also providing advice to people who contact us with specific questions.

Maintaining our financial security

Our fundamentals as an organisation are strong and we are well-placed to manage this unprecedented event, supporting residents and staff in the process.